Ordering & Account

Do I need an account to place an order?

No, you don't need an account to place an order on our website. However, creating an account offers several benefits, such as faster checkout, tracking your order history, and saving your shipping information for future purchases.

How do I place an order?

Placing an order is easy! Simply browse our website, add your desired items to your shopping cart, and then proceed to checkout. During checkout, you will be prompted to enter your shipping and billing information, choose a shipping method, and select your payment option.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and secure online payments through.

Can I cancel or change my order?

We understand that plans can change! You can cancel your order as long as it hasn't been shipped yet. Please contact our customer service team as soon as possible at +233 20 830 6914 or sales@jermainebleu.studio to request a cancellation. Changes to your order might be possible depending on the situation.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on the courier's website.

Shipping & Returns

What are your shipping costs?

Shipping costs are calculated based on the weight of your order and your chosen shipping method. You can see the estimated shipping cost during checkout before you confirm your order. We also offer free shipping on orders above $300.

Where do you ship to?

We currently ship to all countries.

How long does shipping take?

Shipping times vary depending on your location and chosen shipping method. Standard shipping typically takes 7-10 business days, while expedited shipping takes 3-5 business days. Kindly refer to our shipping and returns page for more information

What is your return policy?

Kindly refer to our shipping and returns page

Can I exchange an item?

Yes, you can exchange an item for a different size or color, subject to availability. Simply follow the return instructions on our shipping and returns page and indicate that you would like an exchange.

Products & Sizing

What size should I get?

We understand choosing the right size can be tricky! To help you out, we've included a size guide on each product page. The size guide provides measurements for each size offered. Additionally, if you have any questions about sizing, feel free to contact our customer service team for personalized advice.

How do I care for your garments?

Most of our garments are machine washable. However, we recommend checking the care label on each item for specific washing instructions. We recommend dry cleaning for best results.

Are your products ethically made?

Yes, ethical production is important to us. We partner with manufacturers who uphold fair labor practices and use sustainable materials whenever possible. You can learn more about our commitment to ethical production on our website's "About Us" page.

Do you offer custom-made clothing?

Yes we do. Our custom order service is designed to make all your design dreams come true. For more enquiries on this service, email us at info@jermainebleu.studio.

What materials are your clothes made from?

We use a variety of high-quality materials in our garments. The specific materials used for each item will be listed on the product page.

General

What are your promotions and discounts?

We frequently offer promotions and discounts on our website. You can sign up for our email list to receive notifications about sales and special offers. We also announce promotions on our social media channels.

Do you have a store locator?

We are currently an online-only store. However, we are always looking for ways to expand, so stay tuned for updates!

How do I contact customer service?

Our friendly customer service team is here to help! You can reach them by phone at +233 20 830 6914 or sales@jermainebleu.studio. You can also contact us through our live chat feature on the website.

Is your website secure?

Yes, our website is secure. We use industry-standard security measures to protect your personal information. You can identify a secure page by looking for the https:// prefix in your browser address bar and a lock icon.